Zendesk expands its services for Shopify clients by offering more integrations and services to Shopify merchants. Fully integrated customer service solutions are a must have now for almost all sizes of eCommerce merchants.
It is no longer acceptable to just rely on simple email exchange to do business online. Proper tracking and follow up on customer inquiries are important and real time communications via live chat systems are also becoming more essential to a successful customer service experience.
Here is the Press Release from Zendesk
Zendesk, Inc., a leading provider of software for better customer relationships, announced today it has joined the Shopify Plus Technology Partner Program, which provides high-growth, high-volume merchants with instant access to the top business solutions and expertise.
Merchants that use Shopify Plus and Zendesk have access to the full Zendesk product suite, including Zendesk Chat, Guide, Support and Talk.
According to Forrester, live chat can increase your website conversion rate by 29 percent, and by offering complete real-time, omnichannel support to their customers, merchants can ensure they convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction and net promoter scores.
“It’s an honor to be recognized as one of the leading technology partners in the Shopify Plus ecosystem,” said Tom Keiser, COO of Zendesk.
“With customers expecting more than ever, it’s crucial for ecommerce companies of all sizes to have the tools necessary for improving customer satisfaction. Shopify Plus merchants can now enjoy the ease-of-use, customization and reporting insights needed to build better relationships and have conversations with their customers that will help improve conversion rates, decrease churn and increase satisfaction.”
Joining the Technology Partner Program demonstrates the importance of high-quality, customizable customer service on growing businesses.
Combining Zendesk’s omnichannel customer support software with Shopify Plus’ multi-channel platform gives merchants the ability to build customer trust and increase sales, as well as improve agent efficiency by reducing content switching.
“We are thrilled to welcome Zendesk to the Shopify Plus Technology Partner Program,” said Jamie Sutton, Head of Technology Partnerships, Shopify Plus.
“This program recognizes the best-in-class solutions that, together with Shopify Plus, further enables the rapid growth and innovation possibilities of today’s modern merchant. Bringing Zendesk on board recognizes the important role customer service plays in ensuring customer satisfaction and driving growth in ecommerce businesses.”
Thousands of Shopify and Shopify Plus customers combined have already seen benefits from utilizing this solution.
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