The Western Union Company unveiled a new payment option that allows Amazon.com customers in Colombia to pay in local currency for their Amazon.com purchases.
The service is being offered initially in 10 countries – Chile, Colombia, Hong Kong, Indonesia, Kenya, Malaysia, Peru, Philippines, Taiwan and Thailand – enabling customers who prefer to pay in cash to shop Amazon.com’s vast product selection.
Western Union’s platform is powering Amazon’s new cross-border payment option, called Amazon PayCode, by processing the complex foreign exchange, settlement and money movement requirements for international e-commerce transactions.
After selecting PayCode on the Amazon.com checkout page, customers will be sent a code, along with instructions on how to pay in person at a participating Western Union® agent location.
The move by Western Union and Amazon will provide greater access to online goods for customers who have largely been excluded from eCommerce shopping due to lack of accepted payment methods.
Expanding Customer Access and Closing the Payments Gap
Forrester Research estimates that cross-border shopping will represent 20% of e-commerce by 2022, with sales reaching $630 billion.
Choice, quality and cost are the main motivations for customers to shop online from overseas.
But there are challenges and concerns about the lack of payment options for those who prefer to pay in person or those who do not have access to international credit cards or debit cards.
“We’re helping to unlock access to Amazon.com for customers who need and want items that can only be found online in many parts of the world.”
Khalid Fellahi, SVP and General Manager of Western Union Digital
Amazon says it is committed to enabling customers anywhere in the world to shop on Amazon.com, and a big part of that is to allow customers to pay for their cross-border online purchases in a way that is most convenient for them.
The company’s PayCode service leverages the reach of Western Union to make cross-border online shopping a reliable and convenient experience for customers who do not have access to international credit cards, or prefer to pay in cash.
What do you think about Western Union partnering with Amazon to allow for more consumers in Colombia to purchase products on Amazon? Please use the comments section below or head over to our Facebook Group for Small Business Sellers and interact with other small business owners.