Walmart announced they are launching a new return service that allows shoppers to return goods purchased on Walmart.com at local stores quickly and efficiently.
If you have ever shopped at a Walmart before, you know how long the lines can get in the returns department. With the new service, which Walmart calls Mobile Express Returns, a shopper can generate a QR code and then just go to a Walmart store to quickly return or exchange the item.
Mobile Express Returns will be available at all 4,700 U.S. Walmart stores in November, just in time for the Holiday Day season. The company plans to expand the return service to third-party marketplace sellers and goods purchased in their physical stores sometime in 2018.
There are no plans to include Jet.com, or any of the other eCommerce properties Walmart acquired earlier in the year in this returns program.
“We know that returning an item and waiting for a refund, especially for a product purchased online, isn’t always seamless, so we’ve completely transformed the process for our customers — whether they are shopping in stores or at Walmart.com.
By leveraging our physical stores and the Walmart app, we’re changing the returns game in ways that only Walmart can do.”
Daniel Eckert, senior vice president, Walmart services and digital acceleration, Walmart U.S.
WALMART’S FUTURE IS ECOMMERCE
Walmart continues to double down on eCommerce. In projections released on Tuesday before its annual investor day, the company said they expect U.S. online sales to increase by 40% in fiscal 2019.
With all the recent acquisitions, starting with Jet.com in 2016, Walmart is taking the fight to Amazon. While Amazon may still have a substantial lead in total eCommerce market share over Walmart, the giant retailer is making up a lot of ground.
The company is leveraging its retail stores and adding significant elements of eCommerce integration to its vast store network.
Typically Walmart in Canada follows closely on U.S. changes as many stores in Canada offer pickup for Walmart.com purchases.
The rise in popularity of the Walmart marketplace for third-party sellers is significant. It will offer small to medium-sized businesses the opportunity to take advantage of another sales channel that may be able to drive sales as much as Amazon.
What do you think about Walmart’s push in eCommerce? Do you think it can help your business if you are marketplace seller? Let us know in the comments section below.