Trust In Facebook Drops By Over 50%

Facebook trust

London, 5 June 2018 — Facebook users’ faith in the social media site has fallen dramatically in the last twelve months with more than half (52%) of Brits saying they now trust the company less than this time last year, according to research by Virtual Private Network (VPN) comparison service

  • Facebook users’ faith in the social media site have fallen off a cliff, with over half (52%) of users saying they trust the company less with their personal data than this time last year
  • Over half of Brits (50.8%) plan to change how they use social media following high profile data breaches – such as the Cambridge Analytica scandal in March
  • This rises to nearly two thirds (64.9%) of 16-24 year olds who plan to alter how they use social media
  • Meanwhile six in 10 (61%) say they trust social media sites that hold personal information less than they did last year – a quarter (26.1%) say considerably less

Following a high profile data breach that saw up to 87 million Facebook users worldwide affected when personal information was allegedly harvested by Cambridge Analytica, more than half of UK users say they now plan to change how they use social media.

The Facebook Decline


For a quarter (24.7%), that means spending less time on social media sites or removing some personal information (22%) – rather more dramatically, 3.3 million Brits (6.4%) now plan to go ‘off-grid’ and completely remove themselves from those sites.

Among the younger generation of 16-24 year olds, this rises considerably to 64.9% who plan to change how they interact with social sites.

This correlates with research from the PEW Research centre finding that amongst teens, YouTube, Instagram and Snapchat have all overtaken Facebook in popularity.

While Facebook easily tops the list of companies that has seen a drop-off in trust, other sites that hold personal information have also been caught up in this wide-ranging fall in faith. A quarter (24%) of Google users admit they trust the company less with their private data, while 22.8% of Twitter and 18.7% of Microsoft users say the same thing.

Interestingly, WhatsApp has seen less of a drop-off (19.9%) in faith in the company’s ability to safeguard personal information, despite being owned by Facebook – likely suggesting that consumers haven’t made the connection between the two companies or have more trust in the messaging app, especially following high-profile disagreements over encryption between WhatsApp’s founder and their parent company.

Here is a table showing the largest drop-offs in trust in regards to personal data since this time last year[1].

Would you say you trust the following companies more or less with your data than this time last year? Considerably Less Somewhat less Net less
Facebook 26% 26% 52%
Google 7.7% 16.4% 24.1%
Twitter 7.7% 15% 22.8%
WhatsApp 6.9% 13.1% 19.9%
Microsoft 5.8% 12.9% 18.7%
Apple 6.5% 11.7% 18.2%
Uber 7.6% 10.3% 17.9%
Snap 7.3% 9.9% 17.2%
Amazon 4.9% 12% 16.9%
LinkedIN 5.9% 8.8% 14.8%


“This is the first true barometer of trust since the high-profile Cambridge Analytica scandal in March, and it paints a pretty dismal state of affairs for Facebook.

As the well-worn saying goes, it takes years to build trust but only seconds to destroy it. The social media giant might still be basking in the glow of its robust first quarter results, but clearly the reputational fallout from the Cambridge Analytica breach isn’t going to be fixed overnight.

Putting that breach aside, there’s a change in the air over how we want to interact with social media sites. Whether that’s down to ‘digital detoxes’, cynicism over the sort of content we see on our feeds or underlying concerns over the control we have on our data, there’s a feeling of increased wariness towards social channels.

This all seems to centre on the degree of control that we, as users, have on these sites and the web in general. We’re increasingly seeing people turning towards means to mask their activity on the web – such as VPNs – as there’s a pervasive feeling of having someone watching over our shoulders every time we go online.

As this barometer goes to show, the days of blindly placing trust in companies to keep our best interests at heart are increasingly becoming a thing of the past.” Simon Migliano, Head of Research at

For almost 10 years Dave has been involved with eCommerce with a particular interest in the marketplaces and the huge opportunities available for sellers when utilizing a multi-channel strategy. After a year of being the UK’s youngest eCommerce consultant it was the opportunity to start UnderstandingE with Matt Ogborne showing the world how to utilize Magento as the Third Generation of Multi-Channel software. Dave also recently started a YouTube channel called the Manc Entrepreneur (click YouTube icon link below to watch Dave's videos) where he discusses all things eCommerce and entrepreneurship aimed to help young entrepreneurs get started on their own journey. When Dave isn’t working his main interests include, Technology, Cars and throwing himself off high things into water.


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