Zendesk Releases Research on The Power of Influencing Customer Loyalty

Zendesk Customer Loyalty

Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. The annual report is based on global survey results and the Zendesk Benchmark, an index of product usage data from […]

Zendesk launches new WhatsApp for Zendesk integration

Zendesk WhatsApp

Zendesk announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk offers one of the most trusted messaging solutions which pulls in all customer conversations into a cohesive interface across the web, mobile, and social messaging. With these enhanced capabilities, Zendesk […]

Zendesk releases new self-service experience with expanded AI-powered solutions

Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers with AI-powered self-service. Supporting the growing demand for customer-centric solutions, Zendesk also announced new capabilities for its Guide Enterprise knowledge management product that helps customer experience teams leverage automation and AI […]

Zendesk Survey Finds Companies Struggle To Meet Customer Expectations

This week Zendesk released The Zendesk Customer Experience Trends Report 2019 showing that companies of all sizes across industries and geographies lack the capabilities needed to keep up with ever increasing customer expectations. The report is based on global survey results, focus groups, and the Zendesk Benchmark, an index of product usage data from 45,000 […]

Zendesk Study Reveals Shifts in Customer Service Expectations

Zendesk released a new study recently that quantifies the business impact of customer service in the US, UK, France and Germany. Based on surveys of more than 2,500 consumers in four countries, the findings revealed generational differences in customer support channel preferences. Channels other than email and phone continue to gain popularity, especially among Millennials […]

ShipStation and Zendesk – A New Integration to Help Businesses Improve Customer Service

Shipstation announced today they have added Zendesk, the popular customer service and engagement platform which allows businesses to streamline customer service operations. Zendesk enables sellers to communicate with shoppers through chat, phone, email, social media, and more. Ticket forms, pre-written ticket responses, and customer search history make customer assistance faster and more productive. With the […]

Zendesk Joins Shopify Plus Technology Partner Program

Zendesk expands its services for Shopify clients by offering more integrations and services to Shopify merchants. Fully integrated customer service solutions are a must have now for almost all sizes of eCommerce merchants. It is no longer acceptable to just rely on simple email exchange to do business online. Proper tracking and follow up on […]

Zendesk Introduces New Features Including an Answer Bot

While many of the features offered in this release seem to be aimed at larger businesses, or at least larger small businesses, the answer bot function may be one of those interesting items that could work well for small businesses. Press Release from Zendesk Zendesk redefines customers relationships, creating beautifully simple software for more than […]

Customers Like to Complain

Image: Adobe Stock | Frustration

For most small business owners, customer complaints often feel personal. Most owners don’t want to hear about problems, and some even take issues very personal. In the world of eCommerce, it can get pretty easy to “hide” from customers. eBay and Amazon don’t allow to post phone numbers, so all interaction is by email. This […]