Royal Mail Boss Steps Down With Immediate Effect

Royal Mail

While the change in the leadership at the U.S. Postal Service was planned, it was announced today by Royal Mail Group that its chief executive Rico Back will step down immediately. Back steps down after less than two years leading U.K.’s postal service through tumultuous labor disputes and questions about the mail service’s operational response […]

Royal Mail Restricts Mail Delivery on Saturdays to Parcels Only

Royal Mail

Royal Mail is temporarily suspending letter deliveries on Saturdays during the coronavirus (COVID-19) crisis. The postal service will continue to provide letter delivery service from Monday to Friday as usual. The parcel services that will be delivered on Saturday include: 1st Class Parcels 1st Class Signed For Parcels, Large Letters and Letters 2nd Class Parcels […]

Royal Mail Salutes NHS With Blue Thank You Postboxes

Royal Mail NHS Thank You Postboxes

Royal Mail has unveiled a number of specially decorated postboxes in support of the NHS as a thank you for their exceptional service across the UK during the coronavirus crisis. The five postboxes are painted in ‘NHS blue’ and say ‘Thank You NHS’. The special postboxes are located close to a handful of hospitals across […]

Royal Mail Changing Hours and Procedures at Customer Service Points Today

Royal Mail Trucks

Royal Mail announced to protect the health and safety of its people and the general public, from Monday 6 April, it is changing the opening times of its Customer Services Points at local delivery offices. Larger locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am. All will be […]

Royal Mail Keeps U.K. Communities and Businesses Connected During Coronavirus Lockdown

Royal Mail is keeping UK businesses and communities connected

As the U.K. is entering its second week of a lockdown order, the Royal Mail is assuring customers it is adhering to heightened health and safety standards and is open for business with minimal interruptions. Shane O’Riordain, Royal Mail Managing Director of Regulation and Corporate Affairs said: “As one of the U.K.’s essential services, Royal […]

Royal Mail Implements Social Distancing Processes For Mail Deliveries

Royal Mail Coronavirus delivery process

Royal Mail released a statement assuring the public that it takes the health and safety of its colleagues, its customers, and the communities in which it operates very seriously. The mail service has introduced a range of new social distancing measures aimed at offering further protection for its colleagues. Standard ways of working are being […]

Royal Mail Employees Approve Strike – Union Delays Action During National Crisis

Royal Mail CWU members approve strike

Royal Mail said it is disappointed Communication Workers Union (CWU) members have voted 94.5% in favour of a strike. However, there is no imminent fear of a strike as CWU followed up on Twitter, “We will not be calling strike action at this point and are proposing postal workers become an additional Emergency Service during […]

Royal Mail Proposes 6% Three-Year Pay Deal to CWU

Royal Mail offers contract to CWU

This week, Royal Mail has put forward a proposal to Communication Workers Union (CWU). It includes a six per cent three-year pay deal for its CWU-grade people. This means an increase, including the first hour of the shorter working week, of more than 16 per cent between 1 April 2018 and 31 March 2023. Royal […]

Threat of Industrial Action Tempered Royal Mail Growth in Q3

Royal Mail Van

Royal Mail, the UK’s postal service, released today its trading update for the nine months ending 29 December 2019. Whilst the postal service’s financial performance has been largely in line with expectations, it also highlighted that the threat of industrial action (slowdown or strike) by the Communications Workers Union (CWU) during this period impacted growth […]

UK Small Business Online Retailers Confident for 2020 and Beyond

UK Small Business Online Retailers Confident for 2020 and Beyond

Seven in ten (70 per cent) UK small business online retailers are confident that their sales will increase in 2020, according to a study commissioned by Royal Mail. Among the main reasons for this is that they plan to increase advertising/marketing spend (48 per cent) and make changes to improve the customer experience (36 per […]