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Customer Service

ActiveCampaign is now available for Salesforce Essentials

ActiveCampaign launches a new integration on the Salesforce AppExchange, empowering businesses to connect with their customers, partners, and employees in new ways. By connecting ActiveCampaign...

Shopify Chat is newest communications feature for Shopify merchants

Shopify launches Shopify Chat, a new feature that allows merchants to chat with customers while visiting their webstore. The new real-time chat feature is fully...

Should small businesses actually use live chat for customer service?

As a small business, you may struggle with customer service and customer retention. They are the two essential elements of any business. Since customers...

3 tips for turning 15-minutes of TV fame into long-term loyalty

For today’s ecommerce brands, appearances on national TV shows like Shark Tank and Good Morning America can be the launching pad for major success...

Zendesk releases new self-service experience with expanded AI-powered solutions

Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers...

What Is The Difference Between Inbound And Outbound Call Centers?

While most contact centers handle high volumes of both inbound and outbound calls, some focus exclusively on one or the other. Ultimately, choosing which...

Zendesk Survey Finds Companies Struggle To Meet Customer Expectations

This week Zendesk released The Zendesk Customer Experience Trends Report 2019 showing that companies of all sizes across industries and geographies lack the capabilities...

Live Chat Customer Service 101: How to Grow Your Online Business

At the end of 2017, consumers spent about $100 billion dollars on the retail e-commerce market alone. But that’s why you're here. You want a...

Latest Articles

Amazon to Open First Fulfillment Center in Idaho

Amazon plans to open its first fulfillment center in Idaho, creating more than 1,000 full-time jobs with comprehensive benefits and opportunities to work alongside...

UPS Adds Over 1,100 Michaels Stores as UPS Access Point Locations

The Michaels Companies which is the largest arts and crafts retail chain in North America and UPS announced the complete rollout of UPS Access...

eBay US and Canada Sellers Receive Free Access to Tool That Helps Identify Missing Item Specifics

eBay sellers in the US and Canada will be required to provide more Item Specifics in their listings that will help them stay ahead...

eBay.co.uk and eBay.ie New Item Specifics Requirements Start Today

eBay is reminding UK and Irish sellers that starting from today (15th October 2019), sellers will be required to complete additional item specifics on...

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