Should small businesses actually use live chat for customer service?

Live chat | customer service

As a small business, you may struggle with customer service and customer retention. They are the two essential elements of any business. Since customers are becoming demanding, it is daunting to keep them with instant access. However, you must thank the live chat software – As they provide the right tool for the customers just […]

New Ecommerce Report Finds 90% of Shoppers Leave Without a Purchase Due to Slow Sites

Yottaa, a Cloud platform for accelerating ecommerce, announced the publication of a new research report titled, “2019 Retailer Website Performance Evaluation: Are Retail Websites Meeting Shopper Expectations?” The research, which was conducted by Retail Systems Research (RSR), evaluates 80 major retail websites on page speed performance and shopper experience, and includes survey results from 1,300 […]

Springbot Launches New Tool to Drive Site Visitor Sales Conversion

Springbot, a data-driven marketing platform for eCommerce retailers, announced this week they have launched a new feature called Onsite Abandonment. This new feature integrates with Springbot Exchange, a data cooperative developed uniquely for eCommerce small businesses. Springbot Exchange gives merchants access to data typically only available to large retailers to help them engage more customers. This latest […]

Volusion Announces Stores Are Now On Google Cloud Platform

volusion

Volusion announced today they have successfully moved its 30,000 stores to the Google Cloud Platform (GCP). The company that focuses on helping small and medium-sized businesses operate online storefronts is the first eCommerce platform to migrate to Google Cloud. The main advantage Volusion states for the migration are unsurpassed page speed, greater network reliability, and world-class, […]

Exit Surveys Can Help In Conversions

exit surveys

Exit surveys are done by companies on people who are leaving the site. The purpose of an exit survey is to find out the browsing experience of the customer as well as what improvements can be done for the site. They are also done to find out what customers think of the products they found […]