Simplifying Product Returns with Royal Mail’s ‘Labels to Go’

Returning items has just been made easier with Royal Mail’s “Labels to Go” service, which the courier company recently launched in 11,500 Post Office branches across the UK.

Online shoppers can now print free return labels in any of those branches apart from Royal Mail’s 1,200 customer service points.

“Labels to Go” Launches in UK

When they process the return of an item on the Royal Mail returns portal, or on the website of the retailer they bought it from, the shopper will receive a confirmation email with a unique QR code.

Royal Mail LogoThey can then have the code scanned from their phone at any Post Office branch or Royal Mail Customer Service Point near them, and then a label shall be printed then and there for them.

“Labels to Go” not only saves online shoppers time and money but also makes home printers unnecessary.

What’s more, it comes with a useful feature called Royal Mail Tracked Returns that enables shoppers to know exactly when they’ll be receiving a refund or replacement.

“A clear, easy-to-use returns option should be part of a retailer’s range of delivery options. It helps build customer confidence, relationships and sales. Royal Mail’s Delivery Matters 2018 research revealed Royal Mail is the number one preferred and trusted returns provider for online shoppers and we are increasingly trying to offer the most convenient service to our customers.” – Royal Mail Spokesperson

How would you rate your experience with Royal Mail’s services and will you be using the new “Labels to Go” option? Let us know in the comments below or over in our Facebook Group.



For almost 10 years Dave has been involved with eCommerce with a particular interest in the marketplaces and the huge opportunities available for sellers when utilizing a multi-channel strategy. After a year of being the UK’s youngest eCommerce consultant it was the opportunity to start UnderstandingE with Matt Ogborne showing the world how to utilize Magento as the Third Generation of Multi-Channel software. Dave also recently started a YouTube channel called the Manc Entrepreneur (click YouTube icon link below to watch Dave's videos) where he discusses all things eCommerce and entrepreneurship aimed to help young entrepreneurs get started on their own journey. When Dave isn’t working his main interests include, Technology, Cars and throwing himself off high things into water.

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