eBay posted an FAQ with Alyssa Cutright, Vice President of Payments at eBay going over the most pressing questions sellers have about the new eBay Payments system.
When eBay discussed eBay Payments at eBay Open 2018, it came to light that those sellers that opt-in the program would lose access to accept PayPal payments.
Many sellers on Facebook and other Internet community forums considered this single issue a non-starter to join the program. Now it appears for the first time we get an answer to that question, and it will probably cause more sellers to delay adoption of eBay Payments until they resolve this.
In the FAQ she said:
“Offering PayPal in a managed model requires a new integration for us, and it’s one we are working on now. We expect to make PayPal available in summer 2019.”
The summer of 2019 is a long time for sellers to take a chance on an unproven system to which no one knows how buyers will react to.
Can a Seller Opt-Out of eBay Payments?
In another tidbit from eBay Open 2018, it seems opting out of the initial phase was not an option that eBay would offer. Cutright doesn’t say those same exact words, but she also doesn’t really answer the question either.
“…we understand that every situation is unique, and we have developed a path for sellers to flag any issues or raise concerns with our Customer Support team to determine the best path forward for their business.”
There are other interesting details in the FAQ, but the answers we highlighted will probably cause sellers to take a longer pause on eBay Payments. And it is hard to blame anyone for resisting this step now with the holiday season coming up.