Post Office sign in rural location, England, United kingdom

Parcels From UK to EU Countries Need Customs Declarations – The Post Office Warns

Post Office customers in Great Britain are being warned that any parcel containing gifts or goods that are being sent to an EU country must have a customs declaration form attached to it.

The UK’s exit from the Customs Union means that customs declarations which apply to non-EU countries has been extended to EU counties. A form does not have to be completed if customers are sending a letter, postcard or document to an EU country.

Around 45% of the total international parcel traffic received by Post Offices in Great Britain goes to EU destinations. Post Office is advising its customers that they can pick up customs forms at its branches and complete them at home before returning to their Post Office to hand over their parcels in order to save themselves time.

“We know that over the past few weeks, many people will have been preoccupied with thoughts about Christmas and the pandemic. Postmasters are on hand to provide practical advice, particularly to small businesses, who regularly send parcels to the EU. Customers should also look out for a leaflet in branches that has information about the new customs declaration requirement.”

Amanda Jones, Retail and Franchise Network Director

The new requirement applies to anyone posting a parcel from England, Scotland or Wales to EU destinations. This was already a requirement when posting a parcel to non-EU destinations. Failure to add the required documentation may result in delivery delays of their parcel arriving at their EU destination.

Customers posting a parcel from Northern Ireland to EU destinations are not required to attach a customs declaration form. However, they must continue to do so for parcels going to non-EU destinations.

While the Post Office issued this warning to its customers, the same customs declaration requirements apply to shipments from other carriers as well.

The Post Office operates the largest retail network in the UK with over 11,500 branches offering financial and postal services and is a separate entity from Royal Mail.

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