Parcelforce Worldwide has won the ‘Best Customer Experience Award’ for its Tracking & Reporting Dashboard at The Delivery Excellence Awards.
The Dashboard provides Parcelforce Worldwide customers with a single view of all their UK and international parcels in near real-time in a simple, easy-to-use format.
Parcelforce Worldwide Dashboard Highlights
The Dashboard is an innovative tool that gives business customers control and 24/7 visibility of their deliveries and reflects Parcelforce Worldwide’s customer-centric digital strategy.
The Dashboard can search for a specific parcel – pulling up tracking information and customer signatures etc. – but can also monitor the status of all shipments, broken down by a comprehensive list of tracking events.
These include: ‘Out for Delivery’, ‘Delivered’, ‘Held at Customs’. Users can then extract all this information into Excel and run real-time reports. Customers can also create ‘watch lists,’ helping to identify and monitor priority customers where extra focus might be required.
“Within the parcels industry, customers expect to be able to ‘self-serve’ and view an up-to-date status of their deliveries. We wanted to develop a customer-centric tool that is user-friendly for tracking and reporting parcel deliveries. We developed and built the Dashboard with customer feedback always at the forefront of our minds; meaning we could tweak, adjust and provide the features they needed most. Winning this award demonstrates that our Dashboard is delivering the excellent customer service we always aim for.”
Parcelforce Worldwide Spokesperson
Parcelforce Worldwide is owned by UK’s Royal Mail Group.
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