Etsy Testing New Feature in Conversations to Help Organize Shopper Messages

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Etsy apparently is testing a new feature in Conversations, their on-platform messaging system, that allows shoppers to select labels to categorize their messages into common topics of discussion.

The company posted on their ‘Buyer Marketplace Tests’ page the following information:

“We’re testing adding labels to Conversations, such as ‘Sizing’, ‘Custom, and ‘Returns’, for shoppers to select so sellers can see what topics they’re asked about via Conversations.”

The company says the idea behind this feature is to make it easier for sellers to see what topics their shoppers frequently ask via Conversations.

Currently, the test seems to impact “a percentage” of buyers and sellers on the Etsy marketplace.

READ MORE: Etsy Planned Maintenance In August Will Result In Short Term Disruptions

With so many people used to sorting and labeling email in Gmail or Outlook, this is an interesting feature to help organize the inbox clutter a bit.

If you are seeing this test, let us know what you think in our Facebook Discussion Group or use the comments section below. Especially if you have a screenshot you can share with us 🙂


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