Etsy Improving Community Teams and Forums

Etsy announced to its users that its Teams and Forums will be offline from today January 10 to January 22 for a significant upgrade.

Starting January 22, Etsy members will have full access to a variety of new and streamlined features throughout their community spaces.

Improvement Include

Connect with other members: Within Etsy Team and Forums threads, enhanced comment functionality lets users @mention and “like” other members’ posts. After posting a new thread, they’ll be able to select an accepted solution that indicates when another member’s reply addresses the question effectively.

Helping a member’s voice shine through: Members can express themselves easily with an increased character limit and text formatting tools including bullets, numbers, and emphasis options like bold and italics.

Expanding topic sections in the Forums: Etsy is increasing the overall number of sections available in the Forums, and adding intuitive labels to surface the answers members need quickly. Plus, the new shop critique section provides an easy way to share and request feedback.

Introducing improved notifications: Robust activity settings including onsite notifications and email alerts will give total control of how members follow along with community conversations, from new replies to threads you’ve created to @mentions from other sellers in the Teams and Forums.

Simplifying group-wide communication: Improved tools for Team Captains and Leaders make it simple to quickly communicate with all members, including a streamlined group messaging feature and a customizable announcements section on each team’s homepage.

Surfacing answers faster: With the addition of accepted solutions, increased Forum sections, straightforward post labels, and the ability to like and tag other members within threads, it’s easier than ever to connect with insights and information when you need it.

Members will also be able to search simultaneously across existing Forums and Teams threads to see what questions have already been answered by the community. Users can even follow threads or saved searches that they want to pay close attention to.

Delivering the news you need: An Etsy announcements section throughout community landing pages will keep Etsy members informed on important site news and updates.

In the Forums, an Etsy Success section will surface Q+As with staff and more facilitated programming all in one place. The most important news will also appear as an announcement banner within each Etsy Team, providing yet another way for members to stay informed.

Supporting Team Captains and Leaders: A dedicated team leaders resource page will include education, toolkits, and updates on opportunities for sponsorship. Plus, members will have access to self-service workshops and guides designed by Etsy experts to increase the success of team members.

Read Only During Transition

To put the finishing touches on these updates, Etsy announced Teams and Forums are in read-only mode from January 10-22.

During this time members can view community content, but unable to post comments or start new discussion threads.

The only exception is the Bugs forum which will remain open for posts from members needing help with bug-related issues.

For Etsy members that have any questions during this time, the Help Center (etsy.com/help) is a great place to start. And if a user needs to report a bug, this will be possible in the Etsy Forums (etsy.me/2s8VzaD) or via the Help Center (etsy.com/help).

READ MORE: Etsy Launches New Feature to Improve Personalization of Items

What do you think about the new features Etsy is adding to its community spaces? Please use the comments section below or head over to our Facebook Group for Small Business Sellers and interact with other small business owners.

And don’t forget to follow us on FacebookTwitter, and LinkedIn to stay up to date with important news and business insights for your online retail business.

1 COMMENT

  1. Excellent information! Thank you so much for sharing!

    Tonya in WV, USA

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