In a note to UK sellers, eBay said that “In light of ongoing disruptions on logistic routes between the UK and Europe or Rest of world, we want to inform you that seller protections for Cross Border transactions are extended until 20 January 2021.”
- eBay will automatically remove Late Delivery counts and any related Negative or Neutral feedback received for Cross Border transactions between 7 December and 20 January 2021.
- A seller’s Item No Received (INR) count in Service Metrics and any related Negative or Neutral feedback will be automatically removed if the seller uploaded valid tracking before the delivery was scanned for Cross Border transactions between 7 December and 20 January 2021.
- If a seller has to cancel a Cross Border transaction, eBay will remove those defects from the seller’s performance evaluation and any related Negative or Neutral feedback received.
The defect removals and any related Negative or Neutral feedback will be removed as quickly as possible, but there may be a short period of time when this information appears in a seller’s account before being removed.
BREXIT Not an Excuse For Bad Service on eBay
However, eBay also noted that even though the company may protect individual service metrics from affecting seller standard ratings, if a seller’s delivery performance drops below an acceptable level or if the company observes unusual activity on accounts, it may have to restrict account privileges while it investigates the issue.
Still, despite short term challenges, BREXIT may still be a good opportunity for small business sellers as they can quickly and easily adapt to new cross-border strategies. Here are some resources to help sellers gain a better understanding of how to position their business on eBay.