On their first podcast for 2019, eBay went over its achievements and failures in 2018 and its plans for the new year.
Although thrilled with its advancements in AI and AR, plus its new programs such as Fast ‘N Free and Manage Payments, the eCommerce company placed much weight on the technical issues that affected sellers on its online marketplace.
According to Bob Kupbens, vice president of Seller and Marketplace Operations, the problems that cropped up on its selling platform were unacceptable, so they’re working closely with its technology teams to ensure none of them happen again.
Seller protection is another area of great concern to the online giant; fraudulent returns and false claims are among the things that need to be resolved. Which will not come as much of a surprise to long term sellers, as these have been concerns which have reared their head in years previously.
“Recognizing that it is our sellers that power that environment, and I think many of our sellers have felt as though we’ve swung the pendulum too far to only focus on buyers. Seller protections is another area that I anticipate us to make some great moves into 2019 that our sellers will feel and I believe recognize.” – Scott Cutler, Senior Vice President of Americas, eBay
Maintaining A Strong Partnership With Sellers
Cutler attributes the success of eBay as a marketplace to the diverse product selection sourced by its sellers.
He says the company doesn’t own inventory or warehouses as it doesn’t aspire to be a retailer, but to strengthen its seller community and be able to identify unique inventory.
“Bringing that uniquely eBay moment out and highlighting those unique categories where we can differentiate is a key focus for 2019.” – Scott Cutler