Amazon rolls out cloud based contact center for SMBs

Global Reach Customer Service

Amazon Connect is a new self-service tool which is a cloud based contact center service aimed at SMBs. The company is expanding into a business segment that mixes services offered by Zendesk, Freshdesk, RingCentral, and Grasshopper. But all wrapped into one simple solution. With Amazon Connect, clients use a graphical interface to set up contact […]

Freshdesk and Rolo launch Rolodesk mobile app on Google Play

Freshdesk, a leading provider of cloud based customer engagement software announced that in partnership with Rolo, they have launched Rolodex, a mobile-first customer support solution for SMBs and startups. Rolodesk will help SMBs and startups provide world class Freshdesk support without leaving the dialer on their mobile phones. The app marks the arrival of Helpdesk […]