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Analytics

Zendesk releases new self-service experience with expanded AI-powered solutions

Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers...

Live Chat Customer Service 101: How to Grow Your Online Business

At the end of 2017, consumers spent about $100 billion dollars on the retail e-commerce market alone. But that’s why you're here. You want a...

Zendesk Joins Shopify Plus Technology Partner Program

Zendesk expands its services for Shopify clients by offering more integrations and services to Shopify merchants. Fully integrated customer service solutions are a must...

Zendesk Introduces New Features Including an Answer Bot

While many of the features offered in this release seem to be aimed at larger businesses, or at least larger small businesses, the answer...