Web
Analytics

93% of Online Retailers Forget Their Customers After Checkout

Nobody wants to feel used by others. Unfortunately, many online retailers have the tendency to make their customers feel this way after checkout. According to...

Global Brands Respond to Fewer Than One in Ten Customer Reviews

Uberall, the ‘Near Me’ Brand Experience expert, today released its global benchmark report, “The Reputation Management Revolution,” analysing the Google My Business profiles of...

UK Consumers Fighting Back Against Online Retailers That Don’t Deliver

UK, London, 15th August 2019 – UK consumers are fighting back against online retailers that fail to deliver, a new research report into what the UK...

Zendesk launches new WhatsApp for Zendesk integration

Zendesk announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk...

Zendesk releases new self-service experience with expanded AI-powered solutions

Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers...

Live Chat Customer Service 101: How to Grow Your Online Business

At the end of 2017, consumers spent about $100 billion dollars on the retail e-commerce market alone. But that’s why you're here. You want a...

Zendesk Joins Shopify Plus Technology Partner Program

Zendesk expands its services for Shopify clients by offering more integrations and services to Shopify merchants. Fully integrated customer service solutions are a must...

Zendesk Introduces New Features Including an Answer Bot

While many of the features offered in this release seem to be aimed at larger businesses, or at least larger small businesses, the answer...