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NRF Says Consumers Want Online Shipping to be Quick and Free

The drumbeat about free shipping is supported by virtually anyone in the eCommerce business. That should no be a debate anymore! eBay is currently running...

Jack Ma To Step Down From Alibaba in September 2019

Over the weekend the rumour mill was running wild again this time out in the east regarding the future of Jack Ma and Alibaba. Numerous...

Kohl’s Embraces Amazon to Drive Store Traffic

Amazon's footprint in retail stores just increased a little. While the deal with Kohl's department stores looks more like an experiment, it still could...

Black Friday Tops the List of Busiest Shopping Days of 2018

People aren’t exactly gaga over Christmas, but instead it is Black Friday. A new report from retail tracking firm ShopperTrak says Nov. 23 will be...

Is SoftBank Getting Cold Feet About Selling Its Stake in Flipkart...

On Thursday Walmart confirmed they signed a definitive agreement to become the largest shareholder in India's Flipkart. The company stated they would take a...

Shopify Releases Thanksgiving Day Sales Insights

This year Shopify is releasing interesting insights into sales data from their 600,000 plus merchants. While this is metadata, it still is an interesting...

UK – Over Five Years of Shop Price Deflation Comes to...

The BRC (British Retail Consortium) reports today that more than five years of shop price deflation comes to end and prices entered inflationary territory. In...

Best Buy and Other Retailers are Restricting Returns! How Does This...

The Wall Street Journal reports that some big-name retailers like Best Buy, Home Depot, Victoria's Secret, and others are quietly tracking consumer returns and...

Live Chat Customer Service 101: How to Grow Your Online Business

At the end of 2017, consumers spent about $100 billion dollars on the retail e-commerce market alone. But that’s why you're here. You want a...

Trustpilot Launches ‘Review Insights’ Providing Smarter Intelligence From Customer Feedback

Trustpilot announced the launch of Review Insights. Created to help businesses gain deeper and smarter intelligence from their customer feedback, Review Insights uses Artificial...