Zendesk releases new self-service experience with expanded AI-powered solutions

Zendesk announced the expansion of Answer Bot across all web and mobile channels, allowing companies to provide always-on support and faster responses for consumers...

What Is The Difference Between Inbound And Outbound Call Centers?

While most contact centers handle high volumes of both inbound and outbound calls, some focus exclusively on one or the other. Ultimately, choosing which...

Returns Policies Make 73% of Consumers Think Twice About Purchasing

It seems a retailer’s returns policy is a sticky topic for British shoppers today. When you type “returns policy” UK into the Google search...

Global Leader In Instalment Payments “Afterpay Touch Group” Launches In UK

Afterpay Touch Group, the first digital payments provider allowing people to pay in instalments free of charge on their debit cards, has made its...

UPS Teams Up With ShopRunner To Offer Free ShopRunner Memberships

UPS announced the addition of ShopRunner benefits to its free UPS My Choice program, giving millions of consumers a year of complimentary access to...

BigCommerce And Ordergroove To Deliver A Better Subscription Experience For Brands

BigCommerce announced a partnership with Ordergroove, a leader in relationship commerce, to give enterprise-level merchants a better way to establish deeper relationships with customers. Through...

US Ban on Huawei Will Affect Billions of Customers

As the US government’s war against Huawei heats up, the company’s chief legal officer spoke about how the inclusion of Huawei in the country’s...

Kabbage And Azlo Collaborate To Make Small Business Lending Easier

US online banking platform Azlo and online small business lender announced the launch of Mission Street Capital, a new program that provides small businesses...

Free Delivery Does Not Increase Parcel Return Volume

Retailers providing free delivery for online purchases do not seem to experience an increase in the number of items returned according to a UK...

BigCommerce And Nexcess Partner To Offer WordPress Integration

BigCommerce announced a strategic partnership with managed cloud and application hosting company Nexcess that will bring BigCommerce for WordPress, a full-featured eCommerce plugin that...