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Should small businesses actually use live chat for customer service?

As a small business, you may struggle with customer service and customer retention. They are the two essential elements of any business. Since customers...

3 Reasons why an email list is important for business

If you have even dabbled in an online venture, you’ve no doubt heard the phrase “The money’s in the list.” In other words, after...

Top Ways To Save Time in Gmail

The business that was once conducted face-to-face is now typically handled over email. If you are like most entrepreneurs and executives you use email...

Mode.ai Releases Platform for eCommerce Merchants to Create Facebook Messenger Bots

Mode.ai, a leading computer vision startup for sales bots, has recently released its latest platform that will help eCommerce merchants program their very own...

WhatsApp Business Out of Beta, Live for All Businesses

In December we noticed a few small changes to WhatsApp where the company explained specific levels of business accounts. Last year the popular chat tool,...

WhatsApp Business Accounts Defined and More Clues About the Future

In August we posted that WhatsApp is beta testing business accounts with a select number of businesses. Individual users must have a phone number...

How Chat Bots can Help Your Holiday Shopping Experience

These days, many shoppers are taking their shopping online. eCommerce has grown by 17.8 percent and the trend will only grow in the coming...

WhatsApp is Testing Verified Business Contacts

Earlier in the year, during Facebook's F8 developer conference, the company discussed how its Messenger app is becoming the communication platform of the future...

Amazon rolls out cloud based contact center for SMBs

Amazon Connect is a new self-service tool which is a cloud based contact center service aimed at SMBs. The company is expanding into a business...