Australia Post Advises of Operational Changes Due to COVID-19 Pandemic

Australia Post advises on operations coronavirus COVID-19 pandemic

Australia Post is taking action to help protect the health and safety of its staff and customers in relation to the spread of coronavirus COVID-19.

Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.

Further, to minimise the risk of contracting or spreading coronavirus, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

This is in addition to measures already introduced to protect its people, including asking customers to not visit post offices if they are showing symptoms, and for all other customers to keep a distance of at least one metre from people, and continue to practice good hygiene.

Australia Post Suggest Customers Use Parcel Lockers

Australia Post also reminds customers that in addition to picking up deliveries at a post office, they are also able to select delivery to occur to one of our over 400 parcel locker locations across the country.

More information on how to sign up to a free MyPost account and to use parcel lockers can be found on the AusPost website.

Australia Post is committed to continuing delivery throughout its network and as any disruptions resulting from Coronavirus occur, the postal service will keep customers updated.

Furthermore, there are currently international delivery delays due to the coronavirus, and Australia Post is working with partner airlines and other postal operators to move items as quickly as possible.

What do you think about how Australia Post is handling the COVID-19 pandemic?

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READ MORE:
U.S. Postal Service Update on Operations Due to COVID-19 Pandemic

1 COMMENT

  1. We have drivers picking up in Brisbane CBD, travelling in pairs in the vans. A shortage of vans available means that drivers don’t have the choice of distancing themselves from each other between pickups. We are also struggling to replace drivers who are in isolation at home which is adding more stress to operations. This should at least be a good learning curve for AP; where workers should be supported financially when having to self-isolate and to open jobs to drivers who were let go pre-covid to help with operations during times like this.

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